Products

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:: Dcota

:: QP Infinite

:: Docli

DCOTA :

DCOTA – Domestic Courier Tracking and Analysis software enables a courier company to automate its operations. The application is a web based application having all features to capture the data at each stage of logistic operation. Thus to facilitate the courier operations, we have conceptualized and developed a software to manage AWB entry, from bagging to status entry and to ensure delivery of service that is measurable. The courier software DCOTA, brings in work flow automation and helps in the delivery of service as a management and operational tool for the effective control of all tasks.

DCOTA is aimed at reducing domestic courier package handling complexity by making it intuitive and making the customer experience more visual. Win new customers by changing the value proposition to that of an innovator that provides a previously unavailable level of service to their customers in the domestic courier industry that impacts their hard costs and thus saves them money. Increase the efficiency of internal processes for customer service and design by changing a largely manual process into a new automated system. Reduce the amount of time involved and unrecoverable costs associated with customer shipping tracking.

The Software is designed to take care of following primary functions:

•           Track and streamline courier processes.

•           Controlling, Tracking and monitoring all document flow details

•           Hub activity form bagging to dispatch.

•           Ensuring delivery of service

•           Collating relevant information for generating reports & MIS

•           Weeding out chronic problems through effective analysis of data.

DCOTA offers 

•           Easy Access Window to all concerned with pre-defined rights: Screen Level User Rights.

•           Create and maintain searchable knowledge base

•           Customer self-service (DCOTA will enable user to search the AWB details online)

•           Track and report on each AWB in the resolution process and ensure no AWB slips

•           Through the cracks

•           Report and measure the effectiveness of Courier processes.

DCOTA's salient features:          

•           Multi user software

•           Screen level user rights

•           Barcode Reader Enabled

•           Auto-response email for each pickup to the client where Mail ID is available

•           Auto- response email on delivery of the Document

•           Overage Shortage and Misroute alerts enabled

•           Alerts and Reminders

•           MIS Service metrics and analytics of the data captured